1. Overview
the Company engages the third-party sub-processors listed below to help deliver the Service. We keep this list current for transparency and to meet our data protection obligations.
2. Infrastructure
Cloud hosting and database providers used to run the Service and store Customer Content securely.
3. Communications
Email delivery providers used to send transactional and support communications on the Customer's behalf.
4. AI & Processing
AI providers used to classify tickets, draft suggested replies, and theme feedback. These providers process only the data necessary for the relevant feature and do not train on Customer Content.
5. Changes
We will give notice of intended changes to this list, allowing the Customer to object on reasonable grounds as set out in the DPA.